Shipping policy
Order Processing & Dispatch
We process and prepare all customer orders within 1–3 business days after payment confirmation. Our standardized fulfillment process effectively shortens waiting time, allowing customers to receive their fresh seafood products in prompt and pristine condition.
International Shipping & Delivery Time
Our standard international delivery usually takes 5–14 days to reach most global destinations. Delivery durations are estimated and may fluctuate based on different destination areas and local customs clearance progress. You can choose the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page before payment, with absolutely no hidden fees or unlisted additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined and regulated by local customs authorities. All relevant charges and fees are the sole responsibility of the order recipient. We recommend verifying your local import policies in advance to prevent unexpected extra costs.
Packaging & Shipping Protection
We utilize high-strength, shockproof and moisture-proof packaging materials suitable for seafood transportation, securing items against damage and leakage while maintaining product freshness throughout transit. Optional shipping insurance is offered at checkout for high-value orders to deliver extra safety and peace of mind.
Delivery Inspection & After-Sales Service
Please conduct a careful inspection of the outer packaging upon parcel delivery. If you discover any damage, leakage or severe deformation, take photos as valid proof, refuse to sign for the parcel, and contact our team immediately.
If any product defects are identified after signing for delivery, please inform our customer support team within 48 hours. We will complete issue verification and arrange suitable return, exchange or other proper after-sales solutions.
Customer Support
If you have any inquiries regarding shipping arrangements, customs clearance or delivery status, our dedicated support team is always available to assist you. Feel free to reach out anytime for professional and prompt guidance via email: support@robbmart.shop or phone: +64 22 930 1847.
Thank you for choosing ROBBIE HORN! We continuously optimize our logistics procedures to provide a faster, safer and worry-free shopping experience for every customer.